Simple Comfort, Everyday Wellbeing
Discover comfort essentials designed to ease your body and calm your mind. Thoughtfully made to bring balance and ease to everyday life.
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Frequently Asked Questions
What is Heartly Living all about?
Heartly Living is an Australian brand dedicated to making everyday comfort effortless. We design thoughtful wellbeing essentials that help you relax, recharge, and feel at ease, because simple comfort leads to better living.
What kind of products do you offer?
We offer comfort inspired home and wellness products designed to support rest, relaxation, and overall wellbeing. From soothing essentials to everyday comforts, each item is created to help you feel balanced and at peace.
Where are you located?
Our head office is located in New South Wales, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at lemursleep@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Heartly Living is dedicated to making everyday comfort effortless. Through thoughtfully designed wellness products, we inspire moments of calm, ease, and renewal, helping you live a more balanced life filled with comfort and care.
Fast, Free & Secure Shipping Australia Wide
At Heartly Living, we believe comfort shouldn’t have to wait. That’s why we offer fast, free shipping on all orders. Your wellbeing essentials are carefully packed and delivered with care, so you can start feeling better, sooner.